Volt Workforce Solutions Customer Service Representative in Folsom, California
Customer Service Representative in Folsom, CA at Volt
Date Posted: 5/17/2018
Employee Type: Contingent
Location: Folsom, CA
Job Type: Administrative/Secretarial
Duration: 20 weeks
Date Posted: 5/17/2018
Job ID: 115773
Pay Rate $0.0 - $24.3/Hour
Contact Name Volt Branch
Volt is looking for Call Center Representatives with Optical experience in Folsom!
Primarily respond to routine and complex e-mail and web chat inquiries from members and clients; responding to inquiries will require in-depth knowledge in the following areas: utilizing the plan, issuing authorizations, processing verification of eligibility, identifying and resolving payment errors and accurate completion of necessary documentation and forms processing
Effectively educate and influence members and prospective members on the value and benefit offered through its products, services and extensive network of doctors
Identify and analyze trends and communicate to appropriate business partners, suggest necessary corrections, changes or solutions; appropriately elevate situations that could have company-wide impacts
One to two years of customer service experience handling complex issues in a high-volume environment
Excellent written and verbal communication skills
Must be able to articulate information effectively via telephone, email and webchat as well as, clearly document customer situations and prepare letters to confirm agreements made verbally or in writing
Proficient with Microsoft Word and Outlook
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally
Must have optical knowledge and experience . Ability to spend 80% of day on telephone making outbound calls for customer information.
Volt is an Equal Opportunity Employer
In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.