Kforce Desktop / Device Support Technician in Mather, California

Kforce has a client in search of a Desktop / Device Support Technician in Mather, California (CA).Essential Job Functions:

  • Assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device based software, peripherals, local area networks (LAN), and other peripheral equipment

  • May assist with informal training of computer/mobile device users

  • Assists in the maintenance of asset control and adherence to departmental/system policy directives and maintains the highest level of data security

  • Within general guidelines, manages priorities based upon severity, workflow, and time constraints

  • Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems

  • Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s)

  • Formulates service support efforts based on customer schedule needs

  • Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding

  • Maintains confidentiality

  • Assists with analyzing and defining specifications for user computer/mobile device requirements

  • Configures and installs new hardware and upgrades to existing user system components

  • Ensures proper configuration and performance of installed computer/mobile devices

  • Coordinates installation of computer/mobile devices and peripherals with vendors

  • Assists with the accuracy and integrity of the asset control process

  • Coordinates installation of computer/mobile device software with customers

  • Configures and installs software upgrades/fixes or patches

  • Assists with evaluation, analysis, and maintenance of computer/mobile devices to meet enterprise technical and security standards

  • High School diploma or GED equivalent

  • Experience setting up computer workstations with all applicable software drivers, applications, and network client modules

  • General knowledge of Active Directory and associated file systems

  • General knowledge of network topology

  • General knowledge of quality control methods and understanding of problem identification and resolutions analysis

  • Articulate technical and user needs in a concise manner easily understood by all

Preferred Skills:

  • AA/AS or equivalent education/experience

  • MCP or A Certification

  • Experience in a customer service setting

  • Knowledge of programming, design, structured development techniques, and analysis

  • Knowledge of multiple operating systems

  • Knowledge of healthcare environment

  • Knowledge of office productivity software

  • General knowledge of ergonomics, space planning, and workstation configurations

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours