Veterans Affairs, Veterans Health Administration Lead Program Support Assistant in McClellan, California

  • Duties




The Lead Program Support Assistant in Purchased Care Service is the work leader at the Department of Veterans Affairs, VA Northern CA Health Care System, Community Care Section.They direct and oversee the work of the Program Support Assistants. Based on workload and workflow, incumbent distributes and balances workload among Community Care employees to ensure work is accomplished timely and accurately. They monitor the status and progress of the section's work, making day-to-day adjustments in accordance with priorities.The incumbent will review completed work to ensure that supervisor's instructions on work sequence, procedures, methods and deadlines have been met. The incumbent is also responsible for management of funds in budgetary allocation involving Community Care Services fund control points including Outpatient authorizations. All fund control points require contract review of administrative practices, initiation of work sampling, simplification and cost reduction measures where feasible. Additional duties include, but are not limited to, assisting employees with software and/or program problems.

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  • It is the applicant's responsibility to submit documentation to support his/her application for this position.
Travel Required

Not required

Supervisory status


  • #### Job family (Series)

0303 Miscellaneous Clerk And Assistant

  • Requirements


Conditions of Employment

Qualification Requirements: Must have at least one (1) year of specialized experience equivalent to the GS-6 grade level in the Federal Service. Examples of specialized experience may include: Processing a wide range of budgetary transactions under appropriated funds and reimbursable account to process and extract budgetary data from a variety of forms, document and reports; revolves problems, verifying accuracy of data, etc; worked with various software types i.e., spreadsheets, word processing, graphics, databases, etc as well as the various functions and features of the programs; used various devices such as personal computers, printers, modems, etc. Substitution of Education - As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Typing: Must be a qualified typist and be able to type at least 40 words per minute and use office automation software.

Please provide work experience information such as hours per week, salary and starting/ending dates of employment (month and year format) to establish one (1) full years of Specialized Experience.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position: (RESPOND TO THE FOLLOWING KSAO'S BY COMPLETING THE QUESTIONNAIRE ON LINE)

  • Ability to manage administrative operations or tasks in a medical setting.

  • Working knowledge processing a wide range of budgetary transactions, procedures and processes, and the ability to track a wide variety of program expenses.

  • Ability to communicate professionally, respectfully, and effectively with individuals from a wide variety of backgrounds and education levels.

  • Ability to operate personal computers with required applications (e.g. Word, Excel, Outlook, VistA, CPRS, etc) as well as other office equipment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).


APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. * If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *

Additional information

NOTE: This additional information pertains only to those positions being filled as a temporary position. Temporary employees are eligible to earn leave and are covered by Social Security and unemployment compensation, but do not receive the other fringe benefits provided to career civil service employees. Current law allows temporary employees to purchase health insurance after they have one year of temporary service, but the employee must pay the full cost with no Government contribution. Employees are not eligible for coverage under the Federal Government Life Insurance program or the Federal Employees Retirement System.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 90 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

Special Employment Consideration: Individuals eligible for the following appointments are encouraged to apply: 5 CFR 213.3102 "u", Schedule A, Appointment of persons with disabilities ; mental retardation, severe physical disabilities, or psychiatric disabilities; and Disabled veterans with a compensable service-connected disability of 30% or more.

Reasonable Accommodation: This Agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, you must notify the agency. This decision on granting reasonable accommodation will be made on a case-by-case basis.

This job opportunity announcement may be used to fill additional vacancies.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, national origin, sex, lawful political affiliation, marital status, disability or membership or non-membership in a labor union. INCOMPLETE APPLICATIONS will receive a rating of IFM (ineligible due to missing forms). Requests for reconsideration of ratings will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software, fax transmissions, delays in mail service, etc. Only send documentation as requested/required by this announcement and that directly supports your qualifications for this position.

Veterans Preference: When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit

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Background checks and security clearance
Security clearance


  • Required Documents


Required Documents

You must submit the following required documents:

  • A current resume or any other written format may be submitted provided it contains all of the information in the USAJobs resume format. Provide beginning and ending dates (MM/YY) of employment, the average number of hours worked per week, and a description of the duties for each position listed on your resume. If you performed more than one position title, please indicate the percentage of time you spent forming each title's duties.

  • "Declaration for Federal Employment" (OF-306), available at

  • Responses to the questionnaire.

  • All current or former Federal Employees - VA and non-VA: "Notification of Personnel Action" (SF-50's) documenting permanent status (career or career- conditional), promotion action to the highest grade held in the Federal government, and, if applicable, your separation SF-50.

  • Optional: Your most recent Performance Appraisal if directly related to the position for which you are applying.

  • All Veterans: "Military Discharge Certificate" for each enlistment (DD-214). Please include copy which shows type of discharge received.

  • All 10-point preference eligible Veterans: SF-15 "Application for 10-point Veteran Preference (SF-15) and supporting documentation stated on the SF-15. This form is available at Preference will not be granted without proper documentation.

  • All Disabled Eligibles who want to be considered under the Schedule A appointment authority: Letter from the State or Vocational Rehabilitative Service.

  • All displaced Federal Employees applying under the Interagency Career Transition Assistance Plan (ICTAP): ICTAP eligibles must attach a copy of their specific RIF separation notice and, if separate, their RIF separation SF-50.

  • Unofficial college transcripts for education used to qualify. (An official college transcript will be required before being hired.)

  • You will not be contacted for additional information.

ALL APPLICANTS INCLUDING DEPARTMENT OF VETERANS AFFAIRS, NORTHERN CALIFORNIA HEALTH CARE SYSTEM EMPLOYEES: You must submit ALL required documents as indicated under "How to Apply" and "Required Documents." Failure to provide all required documents/information will results in loss of consideration or a lower evaluation in rating and/or selection consideration. Applicants will not be contacted for additional information if their applications are incomplete or inadequate.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply


How to Apply

To begin the process, click the Apply Online button at the bottom of this screen to create an account or log in to your existing USAJOBS account. Be sure to upload the required documents before you submit your application. Please ensure you click the Submit My Answers button at the end of the process. Mailed/emailed applications will not be accepted. Note: To change or update your application, simply reapply through My USAJOBS, before the closing date. To check the status of your application, log into your USAJOBS account (, select Application Status and click on the more information link under the application status for this position.

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Agency contact information

(916) 640-8463




VA Northern California Health Care System 10535 Hospital Way Mather, CA US

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Next steps

After we receive your complete application package (including all required documents), your qualifications will be reviewed and assigned an initial rating. We will also review your application to make sure that your résumé supports the answers given in the questionnaire. If your résumé does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and possible interview. You will be notified when your rating is determined.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 03/06/2018 to 03/16/2018

Salary: $44,767 to $58,196 per year

Pay scale & grade: GS 7

Work schedule: Full-Time - Monday-Friday; 8:00am-4:30pm

Appointment type: Permanent