VSP Global Sr Client Specialist, VSP Vision Care in Rancho Cordova, California

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/

General Summary

With general supervision, act as expert advisor on client service and operations related items including client implementation, maintenance, analysis and problem resolution. Ensure the aging of accounts receivable for assigned clients are reconciled at a level consistent with VSP’s financial controls.

Essential Functions

Gathers, analyzes, interprets and communicates group requirements and needs to other VSP departments to ensure accurate information is available to support client’s plan design and to ensure client expectations are met. Implement strategic high profile clients in VSP systems

Interfaces with VSP departments, clients, brokers, account executives and account managers to identify creative alternatives that will address and resolve client issues and problems; recommends solutions.

Consistently deliver a high level of service to achieve and maintain high satisfaction levels and support client and member retention

Research, resolve, and respond to issues and inquiries from clients and brokers and provide operational support; appropriately elevate situations with high profile clients that could have company impacts to drive solutions as needed

Collaborate with account teams and provide recommendations to implement new clients according to requirements and performance standards

Participate in client meetings and work with internal business partners to address complex client requirements; ensure client requirements are documented and communicated

Execute and oversee all client contract related activities to ensure legal and regulatory requirements are met

Accurate and timely post all accounts receivable, including the posting of live checks, lockbox checks, ACH wires and online automatic deductions to ensure the aging of accounts receivable for assigned clients are reconciled at a level consistent with VSP’s financial controls

Perform collection activities for past due receivables, including collection calls, collection letters and negotiating payment plans

Proactively monitor fluctuations in client revenue to identify problematic issues and ensure accurate financial reporting for clients, internal reporting and compliance

Comply with data integrity and security policies

Represent the department on corporate and divisional projects as needed. Communicate impacts and work with management to develop solutions

Job Specifications

Typically has the following skills and abilities:

High School Diploma or GED required

Two to four years of experience in account management or customer service

Excellent communication and interpersonal skills to effectively communicate with internal and external business partners

Demonstrated ability to identify and resolve complex problems requiring changes in priorities and workflow, or partnering with other units

Strong organization and time management skills to prioritize multiple tasks

Must be detail oriented and accurate

Demonstrated problem solving, negotiations and decision-making skills

Strong critical thinking and analytical ability, with a solution-oriented approach to work

Ability to use appropriate discretion and judgment in applying accounts receivable guidelines.

Strong in a Windows environment with word processing and spreadsheet application

Strong math skills

Ability to type 35 wpm

Ability to perform 10-Key by touch (6,000 ksph)

Clean credit history as reported by credit report

Testing

Typing

10-Key

Math

MS Excel

Working Conditions / Physical Demands

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.