Dematic Field Service Technician 2 (CA) in Sacramento, California
Field Service Technician 2 (CA)
Functional Area: Customer Service
Location: USA - CA - Sacramento
Req ID: 52252
Job Type: Regular
Job Time: Full-Time
Experience Level: Mid Level
Required Education: Associates Degree or equivalent experience
Required Travel %: 80.00
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Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located across the globe. Dematic has implemented more than 4,500 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
Headquartered in Grand Rapids, MI, Dematic is a member of KION Group, a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.
Dematic Corporation has an immediate opening for a Field Service Technician 2 in the Sacramento, CA area. Under the direction of the supervisor, this position provides service and repair as well as service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customer's facility, this position has a heavy responsibility for maintaining customer goodwill toward Dematic. Primary objective is to ensure that Dematic systems have the greatest availability possible for Customer use and to ensure that Customers are satisfied with their Dematic system and equipment.
Trade school graduate or two year Associates degree in a mechanical, electrical, or mechanical technician program. Bachelors degree in Engineering preferred.
Two years (minimum) experience in troubleshooting electromechanical and/or mechanical equipment. Successful candidate must have some working experience with material handling equipment. Service experience with AGVS, AS/RS, or conveyors is highly prized.
Must be willing to travel on short notice and spend more than 80% of the time traveling. May be continuously away from home for as long as a month.
Must be willing to be on call and travel accordingly.
Willingness to work weekends, holidays and off shifts.
Must be able to act calmly in stressful situations.
Must be able to write concise, clear, and complete trip reports in the time frame required according to Dematic procedures.
Must have knowledge in the use of personal computers for word processing, data base functions and communications. Understanding personal computer hardware setup and software configuration required.
Working experience with troubleshooting PLC's is required.
Job Family Responsibilities:
Participates in semi-complex equipment trial runs, investigative tests, repairs and overhauls. Participates in training customers on semi-complex products and services. Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures. Participates in responding to semi-complex service calls. Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
Performs semi-complex work within technical or paraprofessional area. Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Refers complex, unusual problems to others.
Typically an Associates degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required. Specialized skill training/certification may be required.
Knowledge and Experience:
Demonstrates comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices. Generally, 2-5 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.
Key Working Relationships:
Primarily intra-organizational contacts and limited external contacts.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.